Terms and Conditions
The ground rules for using our website and requesting service — written estimates, your authorization, payment, pickup, warranties and smog testing — in plain English.
Last updated:
1. Agreement to these terms
These Terms and Conditions ("Terms") apply to your use of www.dietersmotors.com (the "Site") and to service requests made through the Site, by phone or by text with Joel DM Inc., doing business as Dieter's Motors ("Dieter's Motors," "we," "us" or "our"), 2681 Ventura Blvd, Oxnard, CA 93036. By using the Site or requesting service, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Site.
The written estimate, repair order and invoice you sign or receive at the shop govern the specific work performed on your vehicle. If those documents conflict with these Terms, the signed shop documents control.
2. Website information and pricing
Content on the Site is for general information only. We work to keep it accurate, but services, prices, hours, specials and availability can change without notice and may contain errors. Prices shown on the Site (for example, smog check and Clean Truck Check prices) are subject to change, may vary by vehicle type, and may not include taxes, state certificate fees, parts, or additional fees that will be disclosed to you before work begins. Information on the Site is not a substitute for an inspection of your vehicle by a qualified technician.
3. Appointments and online requests
Submitting a service request or quote request through the Site does not guarantee an appointment time. An appointment is confirmed only when we confirm it with you by phone, text or email. Estimated completion times are good-faith estimates and may change because of parts availability, diagnostic findings or other factors outside our control. Please provide accurate contact and vehicle information.
4. Estimates and your authorization
Dieter's Motors is an automotive repair dealer registered with the California Bureau of Automotive Repair (BAR). Consistent with the California Automotive Repair Act:
- We provide a written estimate for parts and labor before starting work, and we will not charge for work done or parts supplied without your oral or written consent.
- If we discover that more work is needed, or that the cost will exceed the estimate, we will contact you and get your authorization before proceeding.
- Diagnostic or teardown charges, if any, will be explained and authorized by you in advance.
- You may ask for the return of replaced parts at the time you authorize the work, except parts that must be returned to the manufacturer or distributor under a warranty or exchange (core) arrangement.
- Your invoice will itemize parts and labor and identify any used, rebuilt or reconditioned parts.
Online and phone price quotes are approximate. The written estimate prepared after we see your vehicle is the binding estimate.
5. Payment
Payment is due when work is completed and before the vehicle is released, unless you have an approved fleet or commercial account with other terms. We accept the payment methods posted at the shop. Under California law (Civil Code § 3068), a repair shop has a lien on a vehicle for the reasonable value of authorized work, parts and storage until it is paid.
6. Vehicle pickup and storage
Please pick up your vehicle promptly after we notify you that it is ready. Storage charges may apply to vehicles left more than the period stated on your estimate or repair order, at the rate disclosed in writing. Vehicles that remain unclaimed may be handled as permitted under California lien and abandoned vehicle laws. Please remove valuables and personal items before leaving your vehicle; we are not responsible for personal property left in vehicles, except as required by law.
7. Parts and workmanship warranty
Warranty coverage for repairs is described on your invoice or estimate. Parts may also carry a separate manufacturer's warranty. Warranties do not cover damage caused by accidents, abuse, neglect, racing, lack of maintenance, or repairs or alterations made by others. If you supply your own parts, we may decline to install them, and customer-supplied parts are not covered by our parts warranty; labor warranty on those jobs may be limited as disclosed in writing. Nothing in these Terms limits any warranty or right you have under California or federal law.
8. Smog checks and Clean Truck Check testing
Smog checks and CARB Clean Truck Check (HD I/M) tests are official inspections performed under state rules. The inspection fee is owed whether the vehicle passes or fails, and we cannot guarantee a passing result. Results are transmitted electronically to BAR, CARB and/or the DMV as required. If a vehicle fails, we can provide a written estimate for diagnosis and repair; you are not required to have repairs done at our shop.
9. Loaner vehicles and shuttle service
Loaner vehicles and shuttle service are offered subject to availability and are not guaranteed. Use of a loaner vehicle requires a valid driver's license, proof of insurance and a separate loaner agreement, which governs your use of the vehicle. Shuttle service is limited to our local service area.
10. Calls, texts and emails
By giving us your phone number or email address, you agree that we may contact you about your service request, vehicle, estimate, invoice and pickup, including by automated or AI-assisted calls and text messages. Calls may be recorded and transcribed as described in our Privacy Policy. Marketing messages are sent only with your consent, which is not a condition of purchase. Message frequency varies; message and data rates may apply. Reply STOP to opt out of texts or HELP for help.
11. Acceptable use of the Site
You agree not to misuse the Site, including by submitting false information, interfering with the Site's operation or security, scraping it with automated tools in a way that burdens it, attempting unauthorized access, or using it for any unlawful purpose.
12. Intellectual property
The Site and its content — including text, photos, the Dieter's Motors name and logo, and design — are owned by Dieter's Motors or its licensors and are protected by law. You may view and print pages for personal, non-commercial use. Any other use requires our written permission. Vehicle manufacturer names and marks (such as Mercedes-Benz, BMW, Porsche, Volvo and Mini) belong to their owners and are used only to describe the vehicles we service; Dieter's Motors is an independent repair shop and is not affiliated with or authorized by those manufacturers.
13. Reviews and third-party services
The Site links to and uses third-party services such as Google, Yelp, Facebook, Shopmonkey and usedcarsoxnard.com. We do not control those services and are not responsible for their content, terms or privacy practices. Customer reviews shown on the Site reflect the opinions of those customers.
14. Disclaimer
The Site is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties regarding the Site, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement, and we do not warrant that the Site will be uninterrupted or error-free. This section applies to the Site only and does not affect the warranties provided for repair work under Section 7.
15. Limitation of liability
To the fullest extent permitted by law, Dieter's Motors will not be liable for any indirect, incidental, special or consequential damages arising from your use of, or inability to use, the Site. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under California law, including liability for our negligence or willful misconduct in servicing your vehicle, or any rights you have under the California Automotive Repair Act or other consumer protection laws.
16. Governing law and disputes
These Terms are governed by the laws of the State of California. If you have a concern about our work, please contact us first — most issues can be resolved quickly. Any dispute that cannot be resolved informally will be brought in the state courts located in Ventura County, California, including small claims court where eligible.
17. Bureau of Automotive Repair consumer notice
Automotive repair dealers in California are registered with the Bureau of Automotive Repair. If you have a complaint that we cannot resolve, you may contact the Bureau of Automotive Repair, a division of the California Department of Consumer Affairs, at www.bar.ca.gov or (800) 952-5210.
18. Accessibility
We want the Site to be usable by everyone. If you have trouble accessing any part of the Site, call (805) 485-1575 and we will help you get the information or service you need.
19. Changes to these Terms
We may update these Terms from time to time by posting a new version on this page with a new "Last updated" date. Changes apply to use of the Site after they are posted. Changes do not affect estimates or repair orders you already authorized.
20. Contact us
Dieter's Motors (Joel DM Inc.)
2681 Ventura Blvd, Oxnard, CA 93036
Phone: (805) 485-1575
Email: christian@dietersmotors.com
Hours: Mon–Fri 8am–5pm · Sat 9am–1pm · Sun closed